Simply add the items you wish to purchase to your cart and proceed to checkout. You can check out as a guest or log in to save your purchase history and redeem rewards! Join our Rewards program here.

Once your order has been placed, you’ll receive emails letting you know your order is confirmed, once it has shipped (with tracking information), when it’s out for delivery, and when it arrives at its destination. You can check your order status any time by logging in to your account.

Full details about our shipping and return policies are available here.

Yes. Please note that product availability cannot be guaranteed, even after an order is placed. While we do our best to fulfill every order, some items may be discontinued, and orders may occasionally be canceled.

In the event that we cannot fulfill an item from your order, we will attempt to notify you as soon as possible by contacting the email and/or phone number provided when the order was placed.

Please review your order carefully before submitting, as we may be unable to accommodate cancellation requests after an order is placed. If you would like to cancel an order and have not yet received confirmation that it was fulfilled, please call us at (888) 868-2057 or email us at customercare@mariapinto.com.

All orders are subject to return or exchange solely in accordance with our Return Policy.

As a small business, Maria Pinto cannot assist or be held liable in the event of lost or stolen packages. If you need assistance locating your package, please reference the tracking information in your shipping confirmation email to contact the carrier directly for assistance.

At this time, we don’t offer insurance or signature confirmation for packages as a standard option. Please reach out to customercare@mariapinto.com if you’d like to add this to your order and we’d be happy to provide pricing for you.

Full details on our shipping policies are available here.

If your package is delayed, please reference the tracking information in your shipping confirmation email to contact the carrier directly for assistance. Unfortunately, we cannot guarantee arrival dates and delays may be more likely during times of high shipping volume (like the holiday season) and extreme weather.

Additionally, please note that the shipping timeframes provided at checkout are in business days and Saturday delivery is subject to an additional charge.

Full details on our shipping policies are available here.

Simply visit our Return & Exchange Portal to get started! Be sure to read our full policy here, as it varies for domestic and international orders.

We kindly ask that you fill out and include the Return Form included with your order in your return package, as it makes processing your return quicker for our team.

If you no longer have the original Return Form, you can print a new one here. Please note that your returned item(s) must have their original tags intact. You can find our full policy here.

If possible, please ship your return item(s) in their original packaging to avoid damages during transit. If you no longer have the original packaging, it’s not a problem—we just ask that you pack your item(s) as carefully as possible.

Once you initiate your return or exchange through our Return & Exchange Portal, you’ll receive step-by-step instructions and a return shipping label that will also be sent to your email. If you don't receive your label within 1 business day, please reach out to customercare@mariapinto.com.

If you received the wrong item, visit our Return & Exchange Portal. Proceed as if it were a normal return, and select “I received the wrong item” when prompted. You can then proceed to make an exchange for your preferred item!

If you received a damaged item and your purchase date falls within the return window, follow the above instructions and select “Item was damaged” when prompted. If your purchase date falls outside our standard return window, reach out to customercare@mariapinto.com for assistance.

We ship exchanges immediately—before receiving your return item(s).

If you make an instant exchange through our Return & Exchange Portal, a temporary $1 authorization hold will be placed on your card until we receive your return. You won’t be charged unless your return isn't in the mail within 21 days of submitting your request.

If you don’t send your return package back within this timeframe, our system will automatically charge you for the full amount of the item(s).

If you need help making an exchange selection, please get in touch with a Client Advisor by calling our boutique at (888) 868-2057 or booking a styling appointment here.

To make the exchange process simpler, our Return & Exchange Portal will provide you with temporary credit equal to the value of the item(s) you’re sending back. You can use this credit to make a new purchase that will ship before we receive your return item(s).

If you choose not to use your credit right away, you can opt to receive store credit via digital gift card for later use. You can also choose to refund your original payment method minus a $10 restocking fee.

Visit our Return & Exchange Portal and click the “Return a gift” button to get started! Gifts can be returned for store credit or exchanged for new items. You can read our full policy here.

Yes! You’re more than welcome to make a return or exchange at our Chicago Boutique.

Maria Pinto Rewards is our loyalty program. Simply create an account and opt into Rewards to start earning Pinto Points with every purchase.

If you already have an account with us, all you need to do is opt into Rewards in the widget or your account.

If you were enrolled in our loyalty program before 3/12/2026, your Pinto Points have been transferred from our previous Rewards platform and there’s nothing special you need to do. Keep earning and redeeming your Pinto Points the same way you always have.

If you notice any discrepancies or have questions about our new program, please reach out to customercare@mariapinto.com.

In addition to earning 2 Pinto Points for every dollar you spend with us, you can earn points for actions like leaving a review, following us on social, or celebrating a birthday. Once you’ve earned at least 500 Pinto Points ($5), you can start converting them into coupons. There is no limit to how many points you can earn or redeem.

Pinto Points remain active as long as your account stays engaged—if you don’t earn or redeem points within 6 months, your unused points will expire. To reset the clock before your expiration date, redeem or earn more points! We’ll send email reminders that your points balance is set to expire up to two weeks ahead of your expiration date.

Redeemed rewards coupons always expire 6 months after they are issued, so we recommend that you wait to redeem your Pinto Points until you’re ready to use them. This also helps you make the most of your points balance, as coupons cannot be combined with any other offer or discount toward the same purchase.

Unfortunately, redeemed points are non-refundable! If you return the item you bought with points, your points balance will not be refunded and you will only receive a refund for the amount you paid for the item.

Our Client Advisors are available by appointment or phone at (888)-868-2057 to help you select the perfect size, color, and style to reduce the likelihood that you will need to make a return.

Our Customer Care team is also available via email at customercare@mariapinto.com.

Unfortunately, redeemed rewards coupons cannot be combined with any other offer or discount toward the same purchase. They are also non-transferable to anyone but the Rewards member, so purchases must be completed under the same account.

If you’d like to share a discount with a friend who has not shopped with us before, we encourage you to submit a referral! They’ll receive $50 toward their first order (with a minimum purchase of $300), and you’ll receive a $50 coupon ($300 minimum) 72 hours after their order has been placed.

Maria Pinto reserves the right to modify or change the terms and conditions of our Rewards program at any time. You must create an account and be logged in to accrue Pinto Points, which can be earned and redeemed online or at our Boutique. Points have no cash value, cannot be exchanged for cash or credit, cannot be transferred, and can only be redeemed once. Rewards cannot be combined with other offers or discounts.

Refer a friend via email or by sharing your unique referral link with them directly. (You don’t have to be enrolled in our loyalty program—anyone can refer friends!) They’ll receive $50 toward their first order (with a minimum purchase of $300), and you’ll receive a $50 coupon ($300 minimum) 72 hours after their order has been placed.

Please note that issued rewards and referral links expire after 30 days. The same link can be shared with as many friends as you’d like, but you will need to request another after 30 days.